Returns and Exchanges Policy
Returns and Exchanges Policy
We offer a 3-day return and exchange policy, commencing from the date of successful delivery.
Returns:
– To initiate a return, please contact us via Whatsapp, Instagram, or email at [contact@stosi.in] within 3 days of delivery.
– Return shipping expenses are the responsibility of the customer.
– Items must be in their original condition, with all tags and packaging intact.
– Refunds will be processed within 7-15 working days from the date of receiving the returned package.
– Refunds will be credited to the original payment method.
Exchanges:
– Exchanges are subject to availability of the requested size.
– Please contact us via Whatsapp, Instagram, or email at [contact@stosi.in] within 3 days of delivery to initiate an exchange.
– Items must be in their original condition, with all tags and packaging intact.
Please note that we reserve the right to refuse returns or exchanges if the items are not in their original condition or if the request is made after the 3-day period.